Return Policy & Procedures
Effective Date: 2026 • Governing durable medical equipment and respiratory hygiene products.
10 Days
From date of delivery
Unopened Only
Original factory seals intact
15%
For eligible inspected items
FDA Hygiene & Sanitization Regulations
In strict compliance with United States Food and Drug Administration (FDA) safety guidelines and universal health precautions, durable medical equipment (DME), respiratory devices, CPAP masks, oxygen accessories, and patient hygiene aids cannot be returned or resold once their original manufacturer tamper-evident packaging has been opened.
1. Eligible Returns
Items may be returned within 10 calendar days from delivery under the following conditions:
- The product is brand new, completely unused, and in its original manufacturer box.
- All factory seals, protective films, barcode labels, and security stickers are intact.
- All included accessories, user manuals, and warranty documentation are present.
- A valid Return Merchandise Authorization (RMA) number has been issued prior to shipment.
2. Ineligible Items (Final Sale)
Due to cross-contamination prevention guidelines, the following items are strictly non-returnable once opened:
- Any CPAP / BiPAP machine or oxygen concentrator that has been connected to electrical power.
- All open CPAP masks, headgear, silicone cushions, and respiratory tubing.
- Bathroom safety items including raised toilet seats, commodes, and shower benches.
- Wound care dressings, disposable incontinence briefs, and personal sanitization supplies.
3. How to Request an RMA Number
To initiate an authorized return:
- Send an email to info@pharmacaintegrative.us with your order reference number and clear photographs of the sealed packaging.
- Our care team will review your request within 24 to 48 business hours and issue an RMA number with shipping instructions.
- Pack the item securely in an outer protective box. Write the RMA number clearly on the shipping label.
4. Refund Processing
Upon receipt at our clinical inspection depot, items are thoroughly inspected. Approved refunds are credited to the original payment method within 5 to 7 business days, minus the applicable 15% restocking fee and actual outbound shipping charges.
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